Frequently Asked Questions (FAQs)

The duration of repairs in our service center varies depending on the availability of the necessary spare parts:

1. Parts in stock: If we have the necessary spare parts in our warehouse, the entire repair process usually takes a few days.

2. Locally available parts: When the required components are not in our warehouse but are available from local suppliers, the repair time extends to about a week.

3. Imported parts: In situations where parts need to be imported from abroad, such as the USA, China, or Israel, the waiting time extends to about 2 weeks.

4. Electronic service: Electronic component repair is the most time-consuming, especially when encountering availability issues with the required parts on the market. In such cases, we focus on repairing specific components on the electronic board, which can be a more complicated and time-consuming process. Therefore, repair times in such situations can range from a week to up to 8 weeks.

We understand how important it is for our customers to have a quick and effective solution to their problem, so we always strive for the shortest service time possible. However, our priority is the quality of the services provided, so in certain cases, it may be necessary to extend the repair time to ensure the highest standard of service.

Preparing various devices for shipment requires special attention and adaptation of the protections to the specific nature of the equipment. Here are detailed tips for several types of devices:

1. Water-cooled devices:
   Before shipping such a device, it must be completely drained of water. This prevents the machine from being flooded during transport, as it may be stored in various positions during transit - on its side, upside down, etc.

2. Heads:
   All probes sent for service should be thoroughly cleaned of residues of gels, creams, and other substances. Proper preparation ensures faster and more effective diagnosis of any problems.

3. Optical elements:
   Components such as lenses or lasers require additional protection. Optical elements are delicate and can be damaged by other items inside the package. Use soft materials such as foam or bubble wrap to provide optimal protection.

4. Tips/needles:
   If the probes have replaceable tips or needles, it's worth including them in the shipment. This allows the service to thoroughly check the operation of the probe in different configurations and potentially detect hidden faults.

We also remind you to include a detailed description of any device issues and any information that may expedite the service process. Well-protected equipment and precise information about the problem are the key to swift and effective service.

Securing the shipped devices and components is crucial for maintaining their integrity and avoiding additional damage during transport. Here are a few tips to follow when packing:

1. Proper protection: Make sure no part of the device comes into direct contact with the cardboard walls. Use materials such as bubble wrap, polyethylene foam, or packing paper to create a cushioning layer between the product and the packaging.

2. Heavier devices: For devices with significant weight and dimensions, it is recommended to secure them on a pallet or in a sturdy crate. Wrapping the product in stretch film and protecting the corners with special guards can further minimize the risk of damage.

3. Drop test: Once the package is packed in a cardboard box, it should be sturdy enough to withstand a drop from a height of one meter. This is an excellent indicator of proper package protection.

4. Fault information: A description of the faults should be included with each package. This will help warehouse staff correctly register the service request and direct the product to the appropriate repair department.

Remember that proper equipment protection not only protects them from damage but also speeds up the service process. This allows us to restore full functionality to your equipment more quickly and efficiently.

Repairing machinery, especially those from the East, comes with many challenges. Frequent issues with spare parts availability and adaptation and modification of available components are standard issues we have to deal with. However, there are ways in which customers can expedite the service:

Contact the manufacturer: In case of parts availability issues, the customer, as the direct purchaser of the device, may have a better chance of obtaining support from the supplier. Collaborating with the service and attempting direct contact with the supplier can accelerate the repair process.

Detailed description of the faults: Providing a precise description of the problem and all symptoms of malfunction can speed up diagnosis and repair. Often, the time spent identifying the problem constitutes a significant part of the entire service process. If the device comes to us after an attempted repair at another service, the expertise of the previous service can be helpful.

Servicing specialized equipment often turns out to be more complicated than it may seem at first glance, even if you have parts directly from the manufacturer. There are several reasons why the repair may take longer:

1. Modified components:Manufacturers often make modifications to their products as technology advances. Even if new parts are available, they may be slightly different from those originally installed in your device. Adapting these new components to older models can affect service time.

2. Calibration tasks: After replacing certain components, the device may require recalibration. This process ensures that everything works as expected and is crucial for ensuring the safety and performance of the device.

3. Quality tests: After repair or parts replacement, the device must undergo quality tests to ensure that everything is working correctly.

4. Consultations with the manufacturer: Sometimes, despite having the right parts, the service needs to consult with the manufacturer regarding specific installation instructions or details.

5. Lack of manufacturer support: As mentioned earlier, in cases where the manufacturer stops supporting a particular device, the service must rely on its knowledge and skills, which can extend the repair time.

We understand the frustration associated with long repair times, but we assure you that our goal is always to provide the highest quality service and attention to every detail to ensure that the device returns to the customer in full working order.

Of course, we understand how important the continuity of salon operations is and the difficulties that may arise from the unavailability of essential equipment. If the repair of your device is significantly delayed, to the best of our ability, we try to provide a replacement device so that your salon can continue to operate smoothly. For our service customers, we also offer special, preferential rental conditions for devices during repairs. If you decide on such a solution, please inform us, and our specialists will adjust the offer to your needs. We want you to operate without obstacles, regardless of the circumstances.